With Multi-Factor Authentication in place, only Church and Diocesan Administrators can update a User's email address in the software. Once your Administrator has updated the email address, they will need to reach out to our Support team to reset your Multi-Factor Authentication.
Note: Support is not authorized to update a user's information. You must reach out to your Church or Dio Admin to update email addresses.
Updating User Email Address
- Navigate to the Church Manager module.
- Select Users.
-
Select Go next to the User's name. This will display the user's profile.
- Select Submit to save any changes.
- Next, open a Support Ticket with the subject line: Reset MFA after Updating User Email.
Important: Using a generic email address will prevent the user from receiving ParishSOFT updates, including enhancement notifications. For example, Administrator@email.com, Manager@email.com, Office@email.com etc.
Updated